Refund policy

At Dos Hermanos, we pride ourselves on delivering exceptional coffee experiences. We understand that sometimes things don't go as planned, and we're committed to ensuring your satisfaction with every purchase.

Eligibility for Refunds or Exchanges

You are eligible for a refund or exchange under the following circumstances:

• Incorrect Product Shipped: If you receive a product different from what you ordered.
• Damaged Packaging: If the packaging of the coffee you receive is damaged upon arrival.

How to Request a Refund or Exchange

1. Contact Us: Reach out to us immediately if you encounter any of the above issues. You can email us at david@fairconnection.ae or contact us on WhatsApp at +971544873847.
2. Provide Details: Include a detailed description of the issue, your contact number, and attach visual proof (such as photos) for verification purposes.
3. Wait for Confirmation: Our team will review your request and get in touch with you for further steps.

Important Information

• Processing Time: Refunds may take up to 45 days to be processed, subject to the policies of the issuing bank.
• Mode of Refund: Refunds will be issued exclusively through the Original Mode of Payment used during the purchase.

Questions or Concerns?

We appreciate your understanding and cooperation regarding our refund policy. If you have any further questions or concerns, please do not hesitate to contact us. Our team is here to assist you and ensure a smooth and satisfactory resolution.